Refund policy

*PLEASE NOTE THAT ALL SALE ITEMS ARE FINAL SALE AND CANNOT BE RETURNED OR EXCHANGED*

We have a 30-day return policy for unwanted and unused product. This means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused.

We do not offer return shipping labels at this time. As the customer, you are responsible to pay all return shipping fees if you change your mind about the product. 

To start a return, you can contact us at curlyfriescloset@gmail.com. Please note that returns will need to be sent to the following address:

583 S 170 W SPRINGVILLE, UT 84663

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at curlyfriescloset@gmail.com.

Damages and Issues

 Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

90-Day Durability Policy

We do our best to maintain high-quality custom designed socks made for every day wear, but we understand that manufacturing issues can happen! For this reason, we offer a 90-day durability policy from the date of purchase.

What’s Covered:

If your socks develop a manufacturing defect within 90 days—such as stitching issues or fabric breakdown not caused by normal wear and tear—we’ll replace them at no cost to you.

What’s Not Covered:

While we strive to create long-lasting socks, but how they are treated by you is beyond our control. This policy does not cover:

• Normal wear and tear, including thinning fabric, pilling, or holes from extended use.

• Damage caused by improper care, such as excessive heat drying, high-friction activities, wearing socks outside, pet related damage, etc. 

How to Request a Replacement:

To submit a claim, please email curlyfriescloset@gmail.com with your proof of purchase and photos of the issue. Our team will review your request and determine eligibility under our policy.

We appreciate your trust in us and are committed to providing high-quality socks that keep you comfortable every step of the way!

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at curlyfriescloset@gmail.com.